Reviews

This company installed our water softener and the system leaked resin beads into our entire home. They knew the damage this causes, never told us, and claimed it was ‘fixed.’ Over the next year we had failing appliances, pressure issues, leaks, and now potential mold. They refused to acknowledge any responsibility and even charged us full price for a premature water heater replacement caused by their mistake. This is unethical and dangerous service. *** Thank you for the reply. I will not be calling. For documentation and transparency, I prefer all communication in writing. To clarify the situation: we have time-stamped photos of the original installation because we were excited to show our family the “upgrade.” These photos clearly show that the water softener was installed incorrectly the first time. The two connection tubes were reversed. When resin beads began leaking into our plumbing, your team returned, swapped out the softener, and reconnected the lines the only other possible way… confirming that the original installation was backwards. We had to discover this ourselves after reviewing the photos. At no point did anyone warn us of the long-term consequences of resin beads entering a home’s plumbing system. We were told the issue was “fixed,” yet over the next year we experienced repeated leaks, failing appliances, pressure issues, and now potential mold. I have time stamped documentation of all of the above. My boyfriend even had to take a full week of vacation from his night-shift job to deal with the water heater leak that developed almost a year later… damage that directly aligns with resin bead contamination your technician never disclosed. Because of the MAJOR installation errors, the lack of warning, and the ongoing issues we’ve had to correct ourselves, I no longer feel I can trust your company to give accurate information or handle this responsibly. That is why I am insisting on written communication only. At this point, I need clear written answers to the following: 1. How resin beads entered our plumbing system 2. Whether the original installation met manufacturer specifications 3. Why we were not informed of risks, symptoms, or what to look for after bead discharge 4. What corrective action your company is prepared to take I will continue communication only by email so everything can be properly documented. I look forward to your written response.

Unfortunately we found a leak in the shower. We had to take out some of the tile and then modify The pressure balance valve trim. Mark gave it his all to please me since I wasn’t going to be able to have quite what I had imagined. The job turned out great. So did all the faucets and other bathtub fixtures.

So the day before there was a backup at our office building that impacted 3 different offices. Jacks plumbing came out and cleared the line and in the process of it scratched my new toilet. When I called them I didn't expect to have any thing but just an I'm sorry. However today they sent Jeff and Carson out and not only took care of the toilet but also was willing to haul off an old toilet at no cost or charge. They certainly put Customer service as a high priority. The only reason for the 4 Stars was I wish I didn't have to call them for the second visit, however it's always better to have a good experience in the end and that was their goal well done thank you Jeff and Carson and Jacks!

My water heater was on its last leg and was making a booming noise, called up jack’s plumber, since we had used them before they came out quickly installed a new one and had hot water that night I was highly impressed with Nathan and Jeff I highly recommend them and this company

We’ve been trusting Jack and his team to take care of our plumbing needs for years and today was another reminder of why. Sean arrived on time, was very friendly, walked us through our options and completed the jobs in a timely and professional fashion. The workmanship is perfect and the price was reasonable. Thanks!